Dispute Overview

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Dispute API enables users to manage dispute cases for multiple or a single transaction.

 

Platform Support: DBE=Debit Enhanced EPOC, CGW=Credit Gateway

Features

  • Case Details

    View the status, case history and transactions of an existing dispute case.

  • Ease of Access

    Enable users to easily retrieve dispute case information for a cardholder.

  • Reduce Operational Expenses

    Reduce time allocated to dispute servicing by eliminating “swivel chair” process.

Dispute Details enables users to manage dispute cases.

  • Search by Card Number: Retrieves dispute case details for a given card number. 
  • Search by Case Id: Retrieves dispute case details for a given case.
  • Search Case Item details: Returns dispute case Item details for a disputed transaction.
  • Retrieve document by Case Item Id: Retrieves a document or image attached to a give case item id. 

 

Dispute Update enables users to add notes and upload documents to dispute cases.

  • Upload Document by Case Item Id: Allows to attach a document or image to a dispute case. 
  • Add Note: Update a given dispute case with notes.

 

Dispute Create enables users to initiate and finalize a new claim and delete a Case Id in draft status.

  • Delete by Case Id: Cancels dispute case.
  • Delete by Case Item Id: Cancels dispute case Items for a given Case Id.