FAQs
Below is a list of initial considerations:
Email Confirmation - A valid email address is required to register and access the authenticated Portal. In some cases, a confirmation email might get caught in a spam filter, rendering a user to be unable to complete the registration. Please encourage your client to check spam folders or contact their IT Department for blocked messages.
Password Resets - Clients may request a password reset email that allows them to reset a forgotten password directly on the Portal by following these steps:
Visit the API Portal for Card Developers
Login
Select Forgot Password.
Account Lockouts - For security purposes, accounts are locked after several incorrect password attempts. Please instruct your client to follow the Password Reset steps above to receive an email allowing them to change their password
Historically Card Services has been able to expose our backend services via Integrated Desktop and traditional XML web services tools. We developed our go-forward digital strategy with our clients and their consumers in mind and determined that an open portal using REST (Representational State Transfer) APIs provides a more optimal API integration experience than the traditional route.
You must be a client, client developer, and register through the Developer Portal to be granted test accounts and access to the sandbox.
As the API portal evolves, you will initially find more APIs added from a variety of Fiserv Card Services product lines. These would include Credit, Debit, Risk, as well as the development of new Card Services APIs. Additionally, there is a global initiative to migrate existing services, as well as build new APIs to accommodate the changing needs of the industry across multiple Fiserv business units.
In this modern age, there are evolving market demands and growing consumer expectations. In the ‘always on’ industry, consumers expect real-time information on any and all selected devices. APIs help meet expectations by allowing a faster way to make products available based on consumer need and the changing needs of business.
APIs are future-proof and will accelerate product growth for Fiserv and our clients.
Within Fiserv, APIs will power a variety of internal products and services, including mobile apps and integrations with call center systems for boosting client satisfaction. Furthermore, APIs drive innovation outside Fiserv by allowing clients/partners to use our APIs in new experiences that have never been in market.
APIs are targeted at the developers or ‘makers’ of digital solutions. Upon API portal launch, Fiserv will provide a unique key to participating clients, allowing their developers to perform system queries and obtain real-time answers. This new functionality further ensures that consumers have the latest data as well as the best available digital technology.
If a client is signed up for ARES, it executes within minutes. Similar to existing functionality, when a case is closed as “NO FRAUD", ARES is triggered to exempt a cardholder from risk rules for a set amount of time as determined by the client.
Portal clients will receive client communications detailing portal updates and they may be invited to webinars to learn more about Portal offerings. Card Services will periodically deploy marketing campaigns to create additional awareness of the Portal, available APIs and upcoming enhancements. As we communicate and campaign to our clients, we will keep you informed with product briefs, talking points and other sales enablement collateral.